Refund Policy

Last updated: March 24, 2026

This policy describes how refunds, disputes, and creator settlement work on Reweyou, including our 10-day payment holding period to protect both supporters and creators.

About Reweyou

Reweyou is a creator platform where fans can subscribe, tip, unlock content, purchase digital products, and engage with creators. Payments are processed securely through Stripe. Reweyou charges a 10% platform fee on qualifying transactions, as described in our Terms of Service. This Refund Policy works together with those terms and our Privacy Policy.

1Scope of this policy

This policy applies to paid activity on Reweyou, including but not limited to:

Creator subscriptions and recurring billing
Tips and one-time support payments
Paid post unlocks and similar paywalled content
Digital products and other creator-offered purchases available through the platform
Bookings or sessions where payment is collected through Reweyou

Specific features may vary by creator. Where Stripe or card networks impose additional rules, those requirements also apply.

10-day payment holding period

Why we hold funds for 10 calendar days

After a successful payment, the portion of funds attributable to the creator (after Reweyou's platform fee and payment processing costs) is subject to a 10-calendar-day holding period before it is treated as fully settled for payout purposes. This holding period exists primarily to support a fair refund and dispute window: it allows legitimate refund requests to be reviewed, aligns with common card-network dispute timing, and helps protect both supporters who paid in good faith and creators from premature release of funds that may still be subject to reversal.

Calendar days: The hold is measured in full calendar days from the time the payment succeeds, not business days only.
During the hold: Funds remain subject to refund, chargeback, or reversal in accordance with this policy, our terms, Stripe, and applicable law.
After the hold: Absent an open dispute, chargeback, or enforcement action, eligible creator balances move forward under our normal payout rules (including any minimum payout threshold and payout schedule described in the Terms of Service).
Not a guarantee of refund: The holding period does not mean every request receives a refund; it is a settlement and risk-management window.

Refund requests (supporters & buyers)

If you believe you are entitled to a refund:

Contact us promptly through our Contact page with your account email, date of payment, amount, and creator username. Including receipts or screenshots helps us resolve your request faster.
Many issues (e.g., access to unlocked content, subscription confusion) can be resolved without a charge reversal. We may coordinate with the creator when appropriate.
Within the 10-day hold: Where a refund is approved, we aim to process it in line with Stripe timelines; the held period is designed so such adjustments can be made before creator settlement where possible.
After settlement: Refunds may still be considered where required by law or in cases of fraud, duplicate charges, or clear platform error, but may take longer and depend on Stripe and banking availability.

Subscriptions

Subscriptions are billed on a recurring basis. You may cancel your subscription at any time through your account; cancellation typically stops future renewals rather than automatically refunding past billing periods.

As stated in our Terms of Service, we do not issue refunds for partial subscription periods except where required by applicable law or at our sole discretion in exceptional circumstances (e.g., verified billing error).

5Chargebacks and payment disputes

If you initiate a chargeback or dispute with your bank or card issuer, Stripe and the card network will govern much of the process. We will provide reasonable cooperation and evidence as permitted. Outcomes may result in reversal of funds, account restrictions, or termination for abuse of the payments system, as described in our Terms of Service.

Creators

Creators receive payouts through Stripe Connect subject to verification, compliance, and our payout rules. The 10-day hold applies so that supporter refunds and payment disputes can be handled before amounts are fully committed to your payout cycle.

If Reweyou or Stripe requires you to reconnect or re-verify your payout account, payouts may be delayed until requirements are satisfied.

7Non-refundable and limited cases

Generally, we do not offer refunds for:

Change of mind after digital content has been delivered or unlocked, where not required by law
Violations of our Terms of Service that result in suspension or termination
Fees that have already been remitted to third parties where reversal is not possible

Nothing in this policy limits any non-waivable rights you may have under consumer protection laws in your jurisdiction.

8Changes to this policy

We may update this Refund Policy from time to time. The "Last updated" date at the top will change when we do. Material changes may be communicated by email, in-product notice, or as required by law. Continued use of Reweyou after updates constitutes acceptance unless applicable law requires otherwise.

Questions?

For refund requests, billing questions, or clarification on the 10-day holding period, contact us via the Contact page. We aim to respond as quickly as possible.